Privacy Policy

Who we are

This website is run by Point Cook Electrician, a family-owned electrical business based in Point Cook, Victoria. In this policy, “we” and “us” mean Point Cook Electrician.

We respect your privacy and handle personal information in line with the Australian Privacy Principles.

What we collect

When you call us, email us or fill in our quote form, we may collect:

• your name
• your phone number and email address
• your suburb or the address of the job
• details and photos of the work you need

When you use this website, we may also collect general information such as the pages you visit, the device and browser you use, and how you found us. This is collected through cookies and analytics tools.

How we use it

We use your information to:

• respond to your enquiry and give you a quote
• book, carry out and invoice the work
• issue Certificates of Electrical Safety and keep records the law requires
• improve our website and services

We don’t sell your personal information, and we don’t use it for unrelated marketing without your consent.

Who we share it with

We only share your information when we need to, for example with Energy Safe Victoria or a Licensed Electrical Inspector for certificates and inspections, your insurer or property manager if you ask us to, and service providers who help us run the business (such as our website host, email and accounting providers). We may also disclose information where the law requires it.

Cookies and analytics

This website uses cookies and may use Google Analytics to understand how visitors use the site. These tools collect information that doesn’t identify you personally. You can block or delete cookies in your browser settings.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below.

Contact us

Questions or complaints about privacy? Email info@pointcookelectrician.com.au or call 0405 418 132. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.